DELIVERY & RETURNS
Deliveries are made Monday to Friday between 9am and 6pm and will require a signature to ensure safe and secure delivery.
Import Duties taxes where eligible are not included in website retail price, they are charged to end customer.
Returns are only accepted in case of damaged product and/or if the product doesn’t correspond the customers actual order. Exchanges are welcome if the item is still in unused state.
Please contact customer care on contact@reineworld.com to arrange your return or exchange.
TIME
For items in stock they will be send out within 48s, shipping time will depend on your country and selected shipping service. APROX 7-10 days.
You can email us for exact shipping time.
VAT
You agree to pay VAT on the price, delivery charges and any other charges we may make in respect of purchased products, at the applicable rate, at the same time as payment of such price, delivery charge or other charge. VAT means UK Value Added Tax or any other local or regional, value added, sales or consumption tax, levies or any other charges to be paid in any part of the world where the products are being delivered to.
Where the purchased order is to be delivered to a consumer in Europe, then prices, delivery charges and other charges are (unless otherwise stated) inclusive of VAT. For delivery to the Rest of the world (which shall be all other countries to which ship excluding Europe), prices, delivery charges and any other charges are (unless otherwise stated) exclusive of VAT.
IMPORT DUTIES AND TAXES
All prices and delivery charges for purchased products being delivered to a customer in Europe are inclusive of the costs of any customs formalities to import the products into the country or region where the products are to be delivered. Prices and delivery charges for products being delivered to the US or Canada are also inclusive of costs of any equivalent customs formalities but delivery to the Rest of the World (excluding the US or Canada) to which we deliver, will not include any such costs. You will also be required to pay applicable and relevant duties, taxes, levies or other charges required to be paid to import or payable on import of the products into the country or region where the products are to be delivered or to obtain the release of the products by any import agent, customs or other local or national authority, to the extent not already included in the prices and delivery charges. The above are all referred to as "import taxes and costs" in herein.
By purchasing from the site you are accepting that you will be responsible and liable to pay all duties, import taxes and costs as may be determined by the country or region that the order is shipped to and accept that the products may be retained by our delivery company or any customs or any other government authority until full payment of such import taxes and costs by you. We are not liable to pay any import taxes and costs and we shall be entitled to charge you any additional costs incurred by RE/NE to you and you shall pay us for such additional charge for any import taxes and costs we pay.
Please be aware that if you choose to not pay such import taxes and costs and these import taxes and costs then fall to RE/NE, we shall be entitled to charge you any additional costs incurred by RE/NE to you and you shall pay such amount in full to us, in addition to the price and delivery charges, any import taxes and costs, which we may pay. We recommend that you contact your local customs authority to determine the import taxes and costs and a landed cost price prior to submitting your order.
When we refer to Europe, we mean the UK (unless otherwise indicated) and the other countries in the European Union.